Terms & Conditions

These Terms govern your use of RxNiti, the clinic management platform ("Service") operated by Antatah Arogyam from Vani, Nashik, Maharashtra, India ("we", "us"). By creating an account, ticking the acceptance box, or using the Service, the clinic ("Clinic", "you") agrees to these Terms and to the Privacy Policy, which forms part of them.

You are the Data Fiduciary for every patient record you enter. We are your Data Processor: we process patient data only on your documented instructions, which for ordinary use means the instructions you give through the Service itself.

You are responsible for obtaining valid, informed consent from each patient before entering their personal or health data, for the accuracy of what you enter, and for answering the requests your patients make of you. We will not use your patients' data for our own purposes, will not sell it, and will not use it to train machine-learning models.

We will: process patient data only to provide the Service and only on your instructions; keep it confidential and require the same of our staff and sub-processors; apply the security measures described in the Privacy Policy; help you answer patient rights requests and meet your own breach-notification duties; tell you without undue delay if we become aware of a breach affecting your data; and on termination, return or delete your data as set out in clause 8.

We will keep the list of sub-processors in the Privacy Policy current and publish additions there before they begin handling clinic data. If you object to a new sub-processor, you may terminate under clause 9 without penalty for the unused part of a prepaid term.

You agree to: obtain patient consent at registration and before treatment; enter accurate data; give each staff member only the access their role needs; keep login PINs confidential and remove staff who leave; and use the Service only for lawful clinical, pharmacy and billing purposes. You must not enter data you have no lawful basis to process.

Each staff account belongs to one person. Sharing an account destroys the audit trail — the thing that protects you when a record is questioned — and any action taken under an account is treated as taken by the person it belongs to.

Your patients may ask you to see, correct or erase their data, may nominate someone to act for them, and may withdraw consent. You must answer within 30 days. We provide the tools to search, correct, export and delete records, and will help where a request needs something the Service does not yet do.

RxNiti records and organises clinical information. It does not practise medicine. Every diagnosis, prescription, dosage and treatment decision is the treating practitioner's, and the practitioner is responsible for checking anything the software drafts, calculates or suggests — including the output of the optional AI-assisted features described in the Privacy Policy.

The Service is offered on a monthly subscription with optional add-on modules, and, for eligible early clinics, as a one-time lifetime plan. An activation fee applies to a new clinic. Fees are exclusive of applicable taxes. Payment is collected by our payment gateway; we never see or store your card or UPI credentials.

Lifetime plans are limited in number, are tied to the clinic that bought one, are not transferable, and cover the patient and clinic limits of the tier purchased. "Lifetime" means the operating life of the Service; it is not a promise that the Service will run forever, and clause 10 governs what happens if it is discontinued.

Fees already paid are not refundable except where the law requires it or where we discontinue the Service under clause 10. If a subscription payment fails, we will tell you and may suspend access until it is settled; your data is not deleted during a suspension.

While you are a customer, records are kept for the periods set out in the Privacy Policy: patient records for at least 3 years from last treatment, billing records for 7 years for GST, deleted records recoverable from the recycle bin for 30 days, audit entries for 3 years, and backups as 30 daily snapshots.

You may export your data at any time, and for 30 days after termination. After that we delete your clinic's data, except where a statutory retention period above still applies and except for copies inside backups, which age out within 30 days.

You may stop using the Service at any time; tell us so we can close the account and start the export window. We may suspend or terminate an account for non-payment, for a breach of these Terms, or where continued operation would break the law — and, except where the law forces our hand, we will tell you first and give you a chance to put it right.

We may suspend a specific feature or account immediately where there is a live security risk to other clinics or to patients, and will explain why as soon as we safely can.

We aim to keep the Service available at all times but do not guarantee uninterrupted operation; maintenance, provider outages and events outside our control will happen. The Service is designed to keep working through a dropped connection and to sync when it returns.

We may add, change or remove features. If we discontinue the Service altogether, we will give at least 90 days' notice, keep export working throughout, and refund the unused portion of any prepaid subscription. A lifetime plan discontinued within 3 years of purchase will be refunded pro rata over that period.

The Service, its software and its design remain ours. Your clinic's data — patient records, documents, templates and settings you create — remains yours, and nothing here gives us a licence to use it beyond running the Service for you.

You may not copy, resell or sublicense access, reverse-engineer the Service, probe or attack its security, or use it to build a competing product.

The Service is provided on an "as is" basis to the extent the law allows. Our aggregate liability for any claim is limited to the fees you paid in the 12 months before the claim arose, or ₹10,000 for a clinic on a lifetime plan that has paid nothing in that period.

We are not liable for indirect or consequential loss, for clinical decisions, for your failure to obtain patient consent or to meet your own duties as Data Fiduciary, or for loss caused by credentials shared or left unsecured. Nothing here limits liability that cannot be limited by law, including for gross negligence, wilful misconduct or death or personal injury caused by us.

These Terms are governed by the laws of India. The courts at Nashik, Maharashtra have exclusive jurisdiction. Before filing anything, write to us at privacy@antatah.com — most disputes are a misunderstanding about what the software did, and the audit trail usually settles them within days.

We may update these Terms. Material changes are notified in the app and the version date at the top of this page changes; continued use after that constitutes acceptance.

Antatah Arogyam, Vani, Nashik, Maharashtra, India Email: privacy@antatah.com WhatsApp: +91 75883 55113